We take your privacy seriously. Here's how we handle your information.
Last Updated: October 28, 2025
Look, we get it - nobody actually enjoys reading through legal documents. But at Black Spire Haven, we're committed to being straight-up with you about how we collect, use, and protect your personal info. We're not here to sell your data or bombard you with spam. This policy explains what we do with your information when you train with us, visit our website, or interact with our team.
By using our services or stepping into our facility, you're agreeing to the terms laid out here. If something doesn't sit right with you, let's talk about it. We're always happy to answer questions.
Running a high-performance training facility means we need certain details to keep things running smoothly and safely. Here's what we typically collect:
Your name, email address, phone number, mailing address, date of birth, and emergency contact details. Basic stuff we need to keep you safe and stay in touch about class schedules, membership updates, and important facility announcements.
Medical history, injury records, fitness goals, current fitness level, and any physical limitations. Our coaches need this to design programs that'll push you without breaking you. We're not doctors, but we need to know if you've got a bum shoulder or heart condition before we hand you a barbell.
Credit card info, billing address, and transaction history. We use secure payment processors - we don't store your full credit card numbers on our systems.
Class attendance, training session logs, performance metrics, and facility access records. This helps us track your progress and figure out which programs are working best.
IP addresses, browser type, pages visited, and how you interact with our site. Plus any messages you send us through contact forms or email.
We're not collecting data just for fun. Here's what we actually do with it:
We'll never sell your personal information to third parties. That's not how we roll.
We keep your info tight, but there are a few situations where we might need to share it:
Third-party companies that help us run our business - payment processors, email service providers, scheduling software, etc. These folks are bound by confidentiality agreements and can only use your data for the specific services they provide to us.
If we're required by law to disclose information - court orders, legal processes, or government requests. We'll only share what's legally necessary.
If there's a medical emergency or safety concern, we might need to share relevant health information with first responders or medical personnel. Your safety comes first.
In the unlikely event that Black Spire Haven is sold or merged with another company, your information would be transferred to the new owners. We'd notify you beforehand if this happens.
Any other sharing would only happen with your explicit permission.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes:
That said, no system is 100% secure. We do our best, but we can't guarantee absolute security. If you notice anything suspicious with your account, let us know immediately.
Under Canadian privacy laws, you've got rights when it comes to your personal information:
You can request to see what personal information we have about you. Just shoot us an email and we'll get that sorted.
If something's wrong or outdated, let us know and we'll fix it. Keeping your info accurate helps us serve you better.
You can ask us to delete your personal information, subject to some legal exceptions. For example, we might need to keep certain records for accounting or legal purposes.
Don't wanna receive marketing emails? No problem. Every email we send has an unsubscribe link. You'll still get important account-related messages though.
You can request a copy of your information in a commonly used format if you want to transfer it elsewhere.
To exercise any of these rights, contact us at info@blackspirehaven.info or call (604) 555-7823.
Our website uses cookies and similar tracking technologies. Before you panic - these aren't the delicious kind, but they're also not evil.
Cookies are small text files that help us remember your preferences, understand how you use our site, and improve your experience. We use:
You can disable cookies through your browser settings, but some features of our site might not work properly if you do.
We don't keep your information forever. Here's our general approach:
When we no longer need your information, we securely delete or anonymize it.
Our services are designed for adults and teens with parental consent. We don't knowingly collect personal information from children under 13 without parental permission.
For members aged 13-18, we require parental or guardian consent before collecting any personal information. Parents or guardians have the right to review, modify, or delete their child's information at any time.
If we discover we've inadvertently collected information from a child under 13 without proper consent, we'll delete it as soon as possible.
Our website might include links to third-party sites - equipment suppliers, nutrition resources, social media platforms, etc. Just so you know, we're not responsible for the privacy practices of those external sites.
When you click on a third-party link, you're subject to their privacy policies, not ours. We encourage you to read their policies before sharing any personal information.
We might update this privacy policy from time to time as our business evolves or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Continued use of our services after changes become effective means you accept the updated policy.
Got questions, concerns, or requests about your privacy? We're here to help. Seriously - if something in this policy is confusing or you want to know more about how we handle your data, just reach out.
Address: 2847 Granville Street, Vancouver, BC V6H 3J4, Canada
Phone: (604) 555-7823
Email: info@blackspirehaven.info
You can also stop by during our operating hours and speak with a member of our team in person. We're always happy to chat about privacy concerns face-to-face.
At Black Spire Haven, your trust means everything to us. We collect the information we need to help you reach your athletic goals and run our facility safely and efficiently. We protect it, we don't sell it, and we're transparent about how we use it. If you've got questions or concerns, don't hesitate to reach out. We're all about building a community based on trust, hard work, and mutual respect - and that extends to how we handle your personal information.